★☆☆☆☆
1 out of 5
5 months ago
I had a very disappointing experience with Arapahoe Flight Club.
I booked a discovery flight in early January using their website, selecting the Diamond DA40 on an available date. Shortly after, I was told that date was actually unavailable because the aircraft would be undergoing maintenance. At their suggestion, I rebooked for February 7th.
Just minutes ago, I received an email saying my booking was canceled and my card refunded, with no explanation. When I called, I was again told the Diamond DA40 was unavailable due to maintenance. The representative offered to switch me to a Piper aircraft, which I declined. If I had wanted to fly a Piper, I could have done that a month ago. She also offered a helicopter, which I was completely uninterested in.
The entire reason I scheduled this discovery flight was because I’m looking for a flight school where I can earn my PPL, not a helicopter ride. If I wanted that, I could have booked it weeks ago.
This feels like poor scheduling and communication. Twice now I’ve booked the same aircraft through their system, only to have it canceled because of maintenance, once well in advance, and once at the last minute.
I would DEFINITELY not recommend Arapahoe Flight Club based on this experience. I plan to contact another aviation school here in the Springs. While they don’t have the aircraft I originally wanted to fly, every interaction I’ve had with them has been courteous and professional, which unfortunately has not been my experience with Arapahoe Flight Club.
I asked to be contacted by the manager/owner Diego in hopes he might be able to help turn this around. We’ll see if he calls… I won’t hold my breath.
Scott Swanson