★★★☆☆
3 out of 5
9 years ago
sorry to all those who gave five stars... the woman that answered the phone when I called for info prior to flying into MYF was awesome - on the phone and in person. My contacts with her were on weekdays. Thanks to her for awesome support. Now, Saturday was a whole 'nother story! The woman behind the desk was busy on her cell phone, the man behind the desk was flight planning on the computer; I ushered in a couple who wanted access to the ramp and it was difficult to get the two behind the counter to understand what these folks wanted (I would not let them go thru the locked gate per airport safety protocol), without much thought they were given the gate access code. Then the fun began for me - trying to get them to stand up and assist me in paying my bill! It was frustrating to get the information I needed, and the paperwork to be completed. And I asked about a couple of bottles of water for the flight home and was told what the charge would be. I responded that I was surprised as most FBOs that I have been to have water no charge for the pilots - so I was given two bottles of water - thanks. The staff on Saturday seemed to be uninterested in providing service, made themselves unavailable mentally and otherwise. I would have liked to ask a few departure questions, get local information for departure, etc. Not sure if I will go to Gibbs again if I fly into the San Diego area.
Karen Hausteen
